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Windows 7, Enterprise Desktop Support Technician (Course & Lab)

ISBN : 9781616915032

Gain hands-on expertise in Microsoft 70-685 certification exam by 70-685 - Microsoft Windows 7, Enterprise Desktop Support Technician course and performance-based labs. Performance based labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training. 70-685 - Microsoft Windows 7, Enterprise Desktop Technician certification program validates the skills and expertise of a candidate required for identifying cause of and resolving desktop application, networking, and security issues; managing and maintaining systems that run Windows 7 client.

The Windows 7, Enterprise Desktop Support Technician exam is part of MCSA: Windows 7 certification. It is a required part to the certification.

This certification is targeted at IT professionals involved with using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. It possesses the skills where candidates should be able to identify and resolve issues with desktop applications, networking, and security. Candidates should also be able to manage and maintain systems that run Windows 7 and support mobile users.

Glossary of terms
Pre Assessment Questions
Full Length Tests
Post Assessment Questions
Performance lab
Video tutorials
  • Using the Windows Command Prompt
  • Using Windows PowerShell and the PowerShell ISE
  • Summary
  • Chapter Essentials
  • Keeping Windows Up to Date
  • Choosing an Update Tool
  • Using MBSA for Security Audits
  • Using Windows Server Update Services
  • Summary
  • Chapter Essentials
  • Identifying and Resolving Performance Issues
  • Using Windows RE
  • Managing Hardware in Windows 7
  • Troubleshooting Boot Issues
  • Summary
  • Chapter Essentials
  • Installing and Configuring Software
  • Designing a Delivery Strategy
  • Designing a Deployment Strategy
  • Identifying and Resolving Software Failure Issues
  • Summary
  • Chapter Essentials
  • Understanding Network Connectivity in an Enterprise
  • Resolving Names to IP Addresses
  • Using the Network and Sharing Center
  • Troubleshooting Network Connectivity Problems
  • Summary
  • Chapter Essentials
  • Accessing Network Resources
  • Understanding Permissions
  • Identifying and Resolving Network Printer Issues
  • Summary
  • Chapter Essentials
  • Joining a Domain
  • Authentication vs. Authorization
  • Identifying and Resolving Logon Issues
  • Understanding User Profiles
  • Anti-Malware Software
  • Summary
  • Chapter Essentials
  • User Account Control
  • Security Policies
  • Designing BitLocker Support
  • Windows Firewall
  • Summary
  • Chapter Essentials
  • Configuring and Troubleshooting Wireless Connectivity
  • Troubleshooting Remote Access Issues
  • Understanding DirectAccess
  • Using BranchCache
  • Summary
  • Chapter Essentials
  • Managing Windows Internet Explorer Settings
  • Understanding Advanced Settings
  • Troubleshooting Internet Explorer Issues
  • Summary
  • Chapter Essentials
  • Certification Objectives Map

Hands on Activities (Labs)

  • Using the ping command
  • Examining the path through the Internet routers to the destination
  • Modifying the path system variable
  • Terminating an application
  • Documenting PowerShell commands in a text file
  • Viewing system information
  • Installing MBSA
  • Running the MBSA tool
  • Installing WSUS
  • Adding an object
  • Clearing logs manually
  • Attaching a task to the log
  • Checking and clearing the logs
  • Checking for solutions
  • Starting the Print Spooler service
  • Cleaning up a disk
  • Restarting a service
  • Changing the startup type
  • Stopping the Print Spooler service
  • Performing the system restore
  • Displaying the list of device drivers
  • Managing paging file size for all drives manually
  • Identifying bad sectors in the disk drive
  • Getting the memory usage details
  • Identifying bad sectors using the command prompt
  • Adding a paging file to the other partition
  • Stopping a service
  • Showing processes from all users
  • Installing the WinZip application
  • Scanning the PC for unsigned device drivers
  • Uninstalling a non-essential program
  • Adding a user as a member of Administrators
  • Creating a desktop shortcut
  • Creating an application fix
  • Backing up a user certificate
  • Uninstalling an update
  • Finding the default gateway
  • Modifying a value in WINS Proxy
  • Joining a computer to a workgroup
  • Disabling a network connection
  • Configuring Internet Explorer to use a proxy server
  • Determining the proxy
  • Removing the current DHCP address
  • Checking the assigned DNS
  • Configuring Internet Explorer for LAN settings
  • Performing nslookup
  • Checking the network connectivity status
  • Diagnosing the network connection issue
  • Extracting the hosts file
  • Flushing the DNS cache
  • Removing a user from a group
  • Installing a shared network print device
  • Configuring and installing a printer
  • Adding a local printer
  • Troubleshooting hardware issues
  • Sharing a folder with another user
  • Sharing a network printer
  • Creating a user
  • Adding a user
  • Updating the kernel ensuring administrator permission
  • Updating kernel with the local administrator permission
  • Installing applications with the administrator permission
  • Checking the local administrator permission
  • Determining the logon context
  • Analyzing programs using Windows Defender
  • Configuring User Account Control
  • Enabling audit logon events
  • Enabling audit object access on a resource
  • Encrypting a file using EFS
  • Configuring account-lockout policies
  • Adding a certificate to a Windows 7 client
  • Removing encryption from an encrypted file
  • Creating a remote access dial-up connection
  • Creating a remote access VPN connection
  • Creating a new rule to block traffic
  • Adding a user certificate
  • Saving the Group Policy Object Editor file
  • Changing the pop-up blocker settings
  • Deleting the browsing history
  • Resetting the Internet Explorer settings
  • Modifying privacy settings