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77-423 : Microsoft Office Outlook 2013

Microsoft Office Outlook 2013
ISBN : 978-1-61691-450-9
Gain hands-on expertise in Microsoft 77-423 certification exam with Microsoft Office Outlook 2013 course. The course focuses on the objectives covered in the 77-423 exam and provides skills in managing the Outlook environment, creating and formatting item content, managing email messages, managing contacts, managing calendar objects, working with tasks, notes, and journal entries. The Microsoft Office Specialist: Outlook 2013 certification is an industry-recognized credential. 


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Exercise Questions
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Pre-assessments Questions
Full Length Tests
Post-Assessments Questions


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Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.

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Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.

Exam Information

The certification is targeted at professionals who are involved in creating business deliverables with Microsoft Office Outlook 2013 and might have experience with previous versions of Microsoft Office Outlook. This exam is an upgrade of Microsoft Outlook 2010.

Prepare for the following certifications

Career Prospects
  • Office Professionals
  • Instructors/Trainers
  • Product developers
Exam FAQs
Where do I take the exam?
The Microsoft's 77-423 exam is administered by Certiport at testing centers worldwide. Click here to find a testing center near you.
What is the format of the exam?
The exam consists of performance-based questions and is conducted in a live or simulated environment.
What are the pre-requisites of the exam?
There are no technical pre-requisites for this certification.
How many questions are asked in the exam?
The exam contains 40-60 questions.
What is the exam's retake policy?

As of 1 July 2014, Microsoft's retake policy changed to the following:

  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait 48 hours before retaking the exam.
  • A two-day waiting period is imposed for each subsequent exam retake.
  • If a candidate achieves a passing score on an exam, the candidate may take it again.
What is the validity of the certification?
Microsoft Office Specialist does not expire. The certification holder is certified for life unless the vendor changes their policy. Click here for more information.
Where can I find more information about this exam?
To know more about the 77-423, click here.

Table of Content

Here's What you will Learn

Lesson 1: Getting Started With Outlook 2013

  • TOPIC A: Navigate the Outlook Interface
  • TOPIC B: Perform Basic Email Functions
  • TOPIC C: Use Outlook Help
  • Summary

Lesson 2: Composing Messages

  • TOPIC A: Create an Email Message
  • TOPIC B: Check Spelling and Grammar
  • TOPIC C: Format Message Content
  • TOPIC D: Attach Files and Items
  • TOPIC E: Enhance an Email Message
  • TOPIC F: Manage Automatic Message Content
  • Summary

Lesson 3: Reading and Responding to Messages

  • TOPIC A: Customize Reading Options
  • TOPIC B: Work with Attachments
  • TOPIC C: Manage Your Message Responses
  • Summary

Lesson 4: Managing Your Messages

  • TOPIC A: Manage Messages Using Tags, Flags, and Commands
  • TOPIC B: Organize Messages Using Folders
  • Summary

Lesson 5: Managing Your Calendar

  • TOPIC A: View the Calendar
  • TOPIC B: Manage Appointments
  • TOPIC C: Manage Meetings
  • TOPIC D: Print Your Calendar
  • Summary

Lesson 6: Managing Your Contacts

  • TOPIC A: Create and Update Contacts
  • TOPIC B: View and Organize Contacts
  • Summary

Lesson 7: Working With Tasks and Notes

  • TOPIC A: Manage Tasks
  • TOPIC B: Manage Notes
  • Summary

Lesson 8: Customizing the Outlook Environment

  • TOPIC A: Customize the Outlook Interface
  • TOPIC B: Create and Manage Quick Steps
  • Summary

Lesson 9: Configure Advanced Message Options

  • TOPIC A: Insert Advanced Characters and Objects
  • TOPIC B: Modify Message Settings, Properties, and Options
  • Topic C: Use Automatic Replies
  • Summary

Lesson 10: Advanced Message Management

  • TOPIC A: Sort Messages
  • TOPIC B: Filter Messages
  • TOPIC C: Organize Messages
  • TOPIC D: Search Messages
  • TOPIC E: Manage Junk Mail
  • TOPIC F: Manage Your Mailbox
  • Summary

Lesson 11: Advanced Calendar Management

  • TOPIC A: Manage Advanced Calendar Options
  • TOPIC B: Manage Additional Calendars
  • TOPIC C: Manage Meeting Responses
  • Summary

Lesson 12: Advanced Contact Management

  • TOPIC A: Edit an Electronic Business Card
  • TOPIC B: Manage Advanced Contacts Options
  • TOPIC C: Forward Contacts
  • TOPIC D: Export Contacts
  • Summary

Lesson 13: Managing Activities by Using Tasks and Journal Entries

  • TOPIC A: Assign and Manage Tasks
  • TOPIC B: Record and Modify Journal Entries
  • Summary

Lesson 14: Sharing Workspaces with Others

  • TOPIC A: Delegate Access to Mail Folders
  • TOPIC B: Share Your Calendar
  • TOPIC C: Share Your Contacts
  • Summary

Lesson 15: Managing Outlook Data Files

  • TOPIC A: Back Up Outlook Items
  • TOPIC B: Change Data File Settings
  • Summary

Lesson 16: Appendix A: Microsoft Office Outlook 2013 Exam 77-423

Lesson 17: Appendix B: Configuring Email Message Security Settings

  • TOPIC A: Configure Email Message Security Settings

Lesson 18: Appendix C: Microsoft Outlook 2013 Common Keyboard Shortcuts

Lesson 19: Appendix D

  • Video Tutorials

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